What is the minimum age to take the survey?
You must be at least 18 years old to participate in the Sainsbury’s Lettuce Know survey.
Can I enter the survey without making a purchase?
No. A valid purchase receipt is required in order to enter the survey.
How many times can I enter per month?
Each participant is allowed only one survey entry per month.
How do I contact Sainsbury’s to file a complaint?
You can file a complaint by calling Sainsbury’s customer service at 0800 328 1700 or 0800 63 62 62.
How are winners selected?
Winners are selected through a random draw conducted on the second Wednesday of the month following your entry.
Do winners get a gift card?
No. Instead of a gift card, winners receive 100,000 Nectar points, which hold an approximate value of £500.
Where can I take the survey?
You can access the survey online by visiting lettuce-know.com.
Is the survey available in Spanish?
Yes, the survey can be taken in either English or Spanish.
What if my receipt is more than 10 days old?
Unfortunately, if your receipt is more than 10 days old, you are no longer eligible to participate in the survey.
How long does it take to complete the survey?
The survey typically takes between 5 to 10 minutes to complete.
What details are required from the receipt?
You’ll need to enter the transaction number, store number, total amount, date, and time listed on your Sainsbury’s receipt.
How do I know if I’ve won?
Winners will be notified by Sainsbury’s through email or phone.
Can Sainsbury’s employees participate?
No. Employees of Sainsbury’s and their immediate family members are not eligible to take the survey.
Can I change my Nectar marketing preferences?
Yes, you can update your marketing preferences through the Nectar website or app at any time.
Is my personal data safe?
Yes. Sainsbury’s follows GDPR and other applicable data privacy laws to ensure your personal information is securely handled.
How do I request CCTV footage?
To request access to CCTV footage, contact Sainsbury’s Data Protection Officer via the contact details on their privacy policy page.
Who can see my personal survey data?
Only authorized teams within Sainsbury’s have access to your survey data, and it is used strictly for analysis purposes.
Can I request my personal data from Sainsbury’s?
Yes. Under GDPR, you have the right to request access to your personal data held by Sainsbury’s.
How do I contact the Data Protection Officer?
You can reach the Data Protection Officer through the contact information provided in Sainsbury’s official privacy policy.
Why does Sainsbury’s keep my data?
Your data is kept for purposes such as compliance, service improvement, and analytical reporting.
Can I update my contact details after submission?
No. Once your survey entry is submitted, your contact details cannot be modified.
What happens if I don’t claim my prize in 14 days?
If you do not claim your prize within 14 days, a new winner will be randomly selected in your place.
Can I earn Nectar points elsewhere?
Yes. Nectar points can also be earned at other retailers like Argos, Esso, and British Airways.
How do I sign up for a Nectar account?
To sign up, visit nectar.com and follow the registration process.
What if I didn’t give consent for marketing?
You may still receive communications if you opted in through other means or partner programs.
Can I opt out of marketing emails?
Yes. You can unsubscribe via links in the emails or update your settings in your Nectar account.
What devices can I use to take the survey?
You can use any internet-enabled device, including a smartphone, tablet, or computer.
Can someone else take the survey for me?
No. The survey must be completed personally by the customer who made the purchase.
What if the survey page doesn’t load?
Try reloading the page, using a different web browser, or checking your internet connection.
Can I save the survey and finish later?
No. The survey must be completed in a single session; it cannot be paused and resumed later.